Domestic Shipping (China)
At Nova Smart, our goal is to provide you with a smooth and satisfying shopping experience, including the delivery of your products. For orders placed within Chinese Mainland, the estimated delivery time is 2 to 5 business days. However, please note that on occasion, due to high demand or special promotions, delivery times may be slightly affected. We strive to process and ship all orders efficiently and will keep you informed about the progress of your shipment.
International Shipping
For orders outside China, delivery times may vary depending on the destination location. Generally, international shipments take between 10 and 20 business days to arrive. This range may be affected by factors such as the destination country, customs, and local logistics. We are committed to processing your order as quickly as possible and will provide you with updates on the status of your shipment as it progresses.
Shipping Process
Once your order has been shipped, you will receive a confirmation email at order@novawz.com. This confirmation will include details about the status of your shipment. Please note that although we do not provide a tracking number, we are available to answer any questions or concerns you may have about your order.
Shipping Issues
If you experience any issues with your shipment, such as significant delays or delivery problems, please contact our customer service team at order@novawz.com. We are here to assist you and resolve any issues that may arise.
Returns and Exchanges Policy
If you need to return a product or make an exchange, please refer to our returns and exchanges policy on the website or contact us for more information about the process.
Liability
Although we do our best to ensure fast and secure delivery, Nova Smart is not responsible for delays or problems caused by circumstances beyond our control, such as customs delays or logistical issues with the carrier.
Contact
For any questions regarding shipping, please do not hesitate to contact us at order@novawz.com. Our customer service team is available to assist you with any questions or concerns you may have about your order and its delivery.